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Orders placed Monday through Friday before 3:00 PM will be shipped the same day.

• You will receive an email with a tracking number once your order has been shipped.
• You can track your package via the tracking link in the email or through your account page.
• If the recipient is not home, the courier will try to deliver the package to a neighbor. If this is not possible, the package will be taken to a parcel shop, and you will receive a notification in your mailbox.
• Packages will remain at the parcel shop for one week before being returned. Bring a valid ID to collect your package.

• Orders outside the EU are exempt from VAT.
• Import duties or local taxes may apply, typically 12%-14% of the total amount, including shipping costs. This amount is payable to FedEx upon delivery.
• Orders under €800 shipped to the U.S. are exempt from import duties.
• If you refuse a package, you will be responsible for any associated costs.
• Import duties and taxes are determined by local customs authorities; HUMANOID is not responsible for these charges.
• Import duties and taxes cannot be refunded for returns from outside the EU. For questions, please contact our customer service team.